Making A Booking.
The reservation should be sent by fax, mail, or e-mail to: Emotion Travel Vietnam
Head office: 26 B, Nguyen Khac Nhu St., Hanoi, Vietnam
Tel: (84-4)  - Fax: (84-4) 
Email: info@tour-in-vietnam.com
Website: www.tour-in-vietnam.com
The reservation is validated only if have you received a confirmation from Emotion Travel Vietnam and upon your payment of a deposit. Amendments to your reservation must be notified to and agreed by Emotion Travel Vietnam

Cancellations and Cancellation Fees.
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.
- 30-45 days before arrival: 10% will be charged
- 15-29 days before arrival: 30% will be charged
- 7-14 days before arrival: 50% will be charged
- Within 7 days before arrival: 90% will be charged

Deposit
A deposit of 30% of the tour price per person is required upon a confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The balance of tour cost(70%) will be collected uppon arrival.

Methods of Payment.
1. By Western Union: www.westernunion.com. Please send payment as below infomation:
Surname: Nguyen
Christian name: Hoang Viet
Full name: Nguyen Hoang Viet
Add: 208, N6C, Trung Hoa Nhan Chinh, Thanh Xuan, Hanoi, Vietnam
Tel: 84 904818168
Sign up for an user with Western Union, send the deposit to us (Notify us that you have sent the money with following information)
1. Sender's name:
2. Amount of money
3. Money Transfer Control Number(usually 10 numbers): or Secret Number
4. Sender's Address:
Note:
- All transaction fees will be paid by your side.
- Sending money online is available only in some countries. If not available, please find an agent near to you to send money.

2. By bank transfers :
1- Beneficiary name: Nguyen Hoang Viet
2- Beneficiary account number: 0021001449395
3- SWIFT Code: BFTVVNVX002
4- Beneficiary Bank: Bank for Foreign Trade of Viet Nam - Ha noi Branch
Address: 78 Nguyen Du, Ha noi, Viet Nam
Note:- All transaction fees will be paid by your side.
 

Cancellations and Refunds.
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
• More than 14 days prior to departure: The total deposit paid to us (30% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
• Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

Unused Services .
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility.
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
Emotion Travel Vietnam, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Validity .
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.